General Terms
APB “APRANGA”
Website www.soulz.lt
and SOULZ Mobile Application
PURCHASE TERMS AND CONDITIONS
Last updated: 27 March 2026
1. DEFINITIONS
1.1. Seller – APB “APRANGA”, Lithuanian company with registered address Ukmergės str. 362, Vilnius, legal entity code 121933274, Corporate VAT Number LT219332716. Contact details of the Seller are provided in the section “Help” of the website.
1.2. Online Store – an online store accessible at the address www.soulz.lt and Mobile Application.
1.3. Mobile Application – the Seller’s software (mobile application) intended to be installed on the Buyer’s mobile device and enabling the Buyer to use the Online Store without using an internet browser.
1.4. Buyer – a person ordering or purchasing goods in the Online Store.
1.5. Business Day – each day of the week except Saturday and Sunday and public holidays that are declared non-working days in accordance with the laws of the Republic of Lithuania.
1.6. Personal Data – the Buyer’s data specified in the Privacy Notice.
1.7. Privacy Notice – a document approved by the Seller setting out the key provisions relating to the collection, storage, processing and retention of Personal Data and other related matters when using the Online Store.
1.8. Terms – these Purchase Terms and Conditions, which describe the provisions related to the purchase of goods in the Online Store.
1.9. Account – an individual user profile created during the Buyer’s registration in the Online Store, in which the Buyer’s personal data, settings and information about orders placed and their fulfilment are stored.
1.10. Payment methods offered by the Seller’s Partners – payment methods offered by companies providing financial payment services, including deferred payment or instalment payment services, as described in more detail in the “Payment” section of the Online Store.
2. GENERAL PROVISIONS
2.1. These Terms are a legal document binding on the Buyer and the Seller. They set out the rights and obligations of the Buyer and the Seller, other terms and conditions of the sale and purchase agreement, and provisions related to purchasing in the Online Store. Before ordering goods in the Online Store, we recommend that you carefully read the Terms and the Privacy Notice and make sure that you understand them properly. If you do not agree with the provisions of the Terms, you should not use the Online Store.
2.2. The following persons are entitled to purchase in the Online Store:
2.2.1. legally capable natural persons, i.e. persons of full age whose legal capacity has not been restricted by court order;
2.2.2. minors aged from 14 to 18 who have the consent of their parents or guardians, except in cases where they independently dispose of their income;
2.2.3. legal entities acting through authorised representatives;
2.2.4. authorised representatives of all the persons referred to above.
2.3. Only legally capable natural persons who hold Lithuanian citizenship and are aged 18 or over, subject to the rules of the relevant Seller’s Partner, may purchase goods using payment methods offered by the Seller’s Partners. In order to use payment methods offered by the Seller’s Partners, the Buyer’s age and identity will be assessed at the time of entering into an agreement with the Seller’s Partner.
2.4. By placing an order in this Online Store, the Buyer confirms that he/she has the right to purchase goods in the Online Store.
2.5. In order to confirm the accuracy of the data provided when registering an Account in the Online Store, the Buyer is sent an email requesting confirmation of the submitted data.
2.6. In the Online Store, a sale and purchase agreement shall be deemed concluded from the moment when the Buyer, having agreed to the Terms, places an order for the goods and pays for it, except where payment upon delivery or payment methods offered by the Seller’s Partners are selected. If payment upon delivery is selected, the sale and purchase agreement shall be deemed concluded from the moment when the Buyer, having familiarised himself/herself with the Terms, places an order for the goods. Where the Buyer chooses to pay for the goods at the time of placing the order or by using payment methods offered by the Seller’s Partners, the order shall begin to be processed after the funds are credited to the Seller’s bank account.
2.7. The Buyer may choose product filtering settings in the Online Store – products may be filtered by brand, price, product type, colour, size, pattern, seasonality and collection. The Buyer may also select one of the criteria determining the order in which products are displayed (newness, popularity, descending price, ascending price, discount amount). Products in the Online Store are not sorted or ranked based on paid advertising by product suppliers or other interested third parties. The Online Store also does not apply personalised pricing; all prices indicated in the Online Store (excluding delivery charges) are the same for all Buyers.
3. BUYER’S RIGHTS AND OBLIGATIONS
3.1. Right to withdraw from the sale and purchase agreement
3.1.1. A Buyer purchasing as a consumer has the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which the Buyer, or a third party indicated by the Buyer other than the carrier, acquires physical possession of the goods, or, where the consumer has ordered more than one item in a single order and the items are delivered separately, after 14 days from the day on which the Buyer, or a third party indicated by the Buyer other than the carrier, acquires physical possession of the last item.
3.1.2. In order to exercise the right to withdraw from the contract, the Buyer may submit the relevant information by logging into his/her Account and providing information about the return in the “Orders” section. If the Buyer purchased the goods without registering an Account, he/she may notify the return by providing information via the link sent to the Buyer in the email confirming the order. The Buyer may use the model withdrawal form set out in the appendix at the end of the Terms, but this is not mandatory. In order for the Buyer not to miss the withdrawal deadline, it is sufficient to send notice of the intention to exercise the right of withdrawal before the withdrawal period expires.
3.1.3. If the Buyer decides to exercise the right to withdraw from the sale and purchase agreement, the Seller shall, no later than within 14 days from the date of receipt of the Buyer’s notice of withdrawal, reimburse to the Buyer all amounts received from the Buyer, including the delivery costs of the goods, except for additional costs arising from the Buyer’s choice of a delivery method other than the ordinary cheapest delivery method offered in the Online Store. Where goods are returned by a method other than that specified in Clause 3.5 of the Terms, the direct costs of returning the goods shall be borne by the Buyer.
3.1.4. The monies paid shall be reimbursed using the same payment method that the Buyer used for the initial payment transaction, by refunding the funds to the Buyer’s account from which the goods were paid for. The Seller shall not be liable for a failed or delayed transfer for returned goods if the Buyer provides incorrect data required for the refund.
3.1.5. The Buyer must send the goods back to the Seller or return them to the stores listed on the Online Store website without undue delay and in any event no later than within 14 days from the day on which the Buyer submitted the request to the Seller to withdraw from the sale and purchase agreement.
3.1.6. The Seller has the right to withhold the refund until it has received the returned goods or proof that the Buyer has sent back the goods, whichever occurs first.
3.1.7. The Buyer is responsible for any diminution in the value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
3.1.8. If the Buyer returns goods to the Seller that were paid for using payment methods offered by the Seller’s Partners:
3.1.8.1. if the Buyer has not made any payments to the Seller’s Partner – following termination of the sale and purchase agreement, the relevant financing agreement with the Seller’s Partner shall be terminated;
3.1.8.2. if the Buyer has made part of the payments to the Seller’s Partner – the relevant financing agreement shall be recalculated according to the actual situation and, if the Buyer has overpaid, the overpayment shall be refunded to the Buyer by the Seller’s Partner.
3.2. Conditions for returning goods under Clause 3.1 of the Terms
3.2.1. The Buyer may exercise the right specified in Clause 3.1 of the Terms only if all of the following conditions are met:
3.2.1.1. the goods have not been damaged or substantially changed in appearance;
3.2.1.2. the goods have not been worn and their useful properties have been preserved;
3.2.1.3. all internal and external labels, tags, protective films, etc. that were on the goods at the time of purchase remain intact and have not been removed or cut off. If removing a label was necessary to inspect the goods, the Seller has the right not to accept goods without labels if it can prove that this results in additional costs (costs of producing and approving a new label) or if the removal of such labels cannot be remedied and the goods lose their originality.
3.2.2. When withdrawing from the contract in accordance with Clause 3.1 of the Terms, the Buyer does not have the right to return goods which were unsealed after delivery and which are unsuitable for return for health protection or hygiene reasons: tights, stockings, socks and similar goods, knitted men’s, boys’, women’s or girls’ underwear, sewn men’s, boys’, women’s or girls’ undershirts, nightshirts, pyjamas, bras and similar goods.
3.3. Change of product size
3.3.1. If the goods purchased by the Buyer are of an unsuitable size, the Buyer may return the purchased goods and recover the money paid and order goods of the appropriate size, except for goods specified by law that cannot be exchanged (returned). In such case, the Buyer must return the goods of the unsuitable size and the other provisions of the Terms set out in Clauses 3.1 and 3.2 shall apply.
3.4. Right to return defective goods
3.4.1. A Buyer who has purchased defective goods has the right to submit a request to the Seller within 2 years from delivery of the goods to the Buyer. In such case, the Buyer must contact the Seller by email address or telephone number specified in the “Help” section of the Online Store and provide information about his/her name, surname, the reason for the return, the order number or the number of the invoice confirming payment for the goods, contact details (telephone number or email address), bank account number and the name and code of the bank where such account is held if, according to the remedy chosen by the Buyer, it is necessary to refund to the Buyer all or part of the amount paid for the goods to the Buyer’s account, and specify one of the following requests:
3.4.1.1. to eliminate the defects of the item (repair the item);
3.4.1.2. to replace the defective goods with goods of proper quality;
3.4.1.3. to reduce the price of the goods;
3.4.1.4. to refund the price paid.
3.4.2. Goods shall be deemed to be of proper quality if (i) they correspond to the description and characteristics indicated in the Online Store, (ii) they are fit for ordinary use in the same way as other goods of the same type, and (iii) the quality and characteristics of the goods are such as can reasonably be expected from goods of the same type.
3.4.3. Goods sold in the Online Store, especially handmade products, may be made using natural materials. Certain characteristics – variations in streaks, knit or colour texture – shall not be considered defects or faults. Only the highest quality materials are selected for manufacturing goods; however, their natural characteristics are unavoidable and should be accepted as part of the individual appearance of the goods.
3.4.4. Upon submission of a request, the goods may be returned to any store listed in the “Returns and Exchanges” section of the Online Store, by sending them through parcel self-service terminals or by courier. The Seller will carefully inspect the returned goods and will inform the Buyer by email whether one of the Buyer’s requests specified in this clause will be fulfilled. The amount paid for the goods will be refunded or the exchange will be carried out within 14 days from receipt of the defective goods or from submission of proof that the goods were dispatched.
3.4.5. If the Buyer requests a refund of the price paid and such request is justified, the Buyer shall be refunded the full amount paid for the goods, including delivery costs related to sending the goods and the costs of returning such goods. The amount shall be refunded using the same method that the Buyer selected when purchasing the goods.
3.4.6. If the Buyer has returned defective goods to the Seller that were paid for using payment methods offered by the Seller’s Partners, the refund of funds paid under the financing agreement to the Buyer shall be made by the Seller’s Partner.
3.5. Return methods
3.5.1. The Customer may return goods at the Seller’s stores indicated on the Online Store website (the ordinary cheapest delivery method offered in the Online Store), by sending them through parcel self-service terminals or by courier. If any of the aforementioned return methods is selected, the return of goods is free of charge.
3.5.2. The Buyer must pay for the purchased goods and accept them in accordance with the procedure set out in these Terms. If, at the time of delivery, the Buyer refuses to accept the goods without valid reasons, the Buyer must, at the Seller’s request, cover the costs of returning the goods. The Buyer also undertakes to reimburse the costs requested by the courier where the Buyer fails to accept the goods at the time agreed with the courier.
3.6. Other rights and obligations
3.6.1. The Buyer undertakes to keep and not disclose to third parties the login data for the Account. The Buyer is responsible for safeguarding the login data provided to him/her for the Account and for any actions (data transfer, orders placed, user comments, etc.) carried out in the Online Store or the Mobile Application after logging into the Account, as well as for the consequences arising therefrom. If the Buyer loses the login data for the Account, he/she must immediately inform the Seller by telephone number or email address indicated in the “Help” section.
3.6.2. The Buyer is responsible for ensuring that the data provided in the Online Store is accurate, correct and complete. If the Buyer’s data provided in the Online Store changes, the Buyer must update it in the “My Account” section or notify the Seller thereof by phone or email using the contact details indicated in the “Help” section. Under no circumstances shall the Seller be liable for any damage suffered by the Buyer and/or third parties due to the Buyer having provided incorrect and/or incomplete personal data or having failed to amend and supplement the data when it changed. If, when using the Online Store, the Buyer provides Personal Data of third parties, the Buyer alone shall be responsible for the lawfulness of providing and using such data.
3.6.3. In the event of problems with goods purchased in the Online Store, the Buyer may contact the Seller by email or telephone using the contact details specified in the “Help” section of the Online Store. The Buyer also has the right to submit an application/complaint to the State Consumer Rights Protection Authority (address: A. Goštauto g. 12, 01108 Vilnius, email: [email protected], contact telephone number: +370 5 2626760, through the VTIS information system or at the addresses of territorial divisions indicated on www.vvtat.lt) or to fill in an application form on the Online Dispute Resolution platform at ec.europa.eu/odr/.
4. SELLER’S RIGHTS AND OBLIGATIONS
4.1. The Seller undertakes to provide the possibility to use the services of the Online Store, the operating conditions of which are established by these Terms and other conditions published in the Online Store.
4.2. If the Buyer pays for the goods, but it is not possible to contact the Buyer within the period specified according to the selected delivery method, the Buyer’s order shall be cancelled and returned to the Seller.
4.3. The Seller undertakes to deliver the goods purchased by the Buyer using the delivery method chosen by the Buyer under the conditions set out in these Terms.
4.4. The Seller reserves the right at any time to remove any product from the Online Store and to remove or amend any information on the website. The Seller shall use its best efforts to fulfil every Buyer’s order, however exceptional circumstances may arise that force the Seller to refuse to dispatch an order after the order confirmation has been sent (for example, if during the processing of the Buyer’s order it becomes apparent that the goods are defective).
4.5. If the Buyer decides to withdraw from the sale and purchase agreement and informs the Seller thereof in accordance with the procedure set out in Section 3 of the Terms, the Seller shall refund the amount paid by the Buyer in accordance with Section 3 of the Terms, except where payment methods offered by the Seller’s Partners were used.
4.6. If the Buyer uses the Online Store in breach of these Terms, by action or omission poses a threat to or causes damage to the Seller, other Buyers or third parties, to the stability or security of the Online Store, or otherwise violates the laws of the Republic of Lithuania, the Seller shall have the right, without prior notice, to restrict the Buyer’s use of the Online Store or delete the Buyer’s Account.
4.7. Where the Online Store contains links to other websites and third-party information, such links are provided for information purposes only and the Seller does not control such websites regardless of their content or information. The Seller assumes no liability for any loss or damage arising from their use.
4.8. In cases where the Buyer selects a payment method offered by the Seller’s Partner, it shall be deemed that the Buyer enters into a separate agreement with the Seller’s Partner for financing the goods. The Seller shall not be liable for any change in the total order value (including an increase) if such change occurs due to the conclusion or performance of an agreement between the Buyer and the Seller’s Partner or circumstances related thereto.
5. ORDERS
5.1. The price of the goods indicated in the Online Store at the time of placing the order is final and shall be binding on both the Buyer and the Seller. Prices may change at any time, but price changes shall not affect orders for which the Seller has already sent an order confirmation. Prices in the Online Store are indicated in euros and include VAT. Delivery charges specified in these Terms are not included in the price of the goods.
5.2. The Buyer may order and purchase goods in the Online Store by one of the following methods:
5.2.1. by registering in the Online Store and creating an Account, indicating during registration the data that is mandatory to provide. The Buyer may log into the Account by entering the email address provided during registration and the password created by the Buyer;
5.2.2. without registering an Account in the Online Store. In such case, the Buyer must provide his/her name, surname, email address, telephone number and delivery address information.
5.3. Order confirmation shall be sent to the Buyer’s email address indicated at the time of order confirmation.
5.4. If, in the Online Store, the Buyer starts the payment process for goods but does not complete the purchase, the Seller reserves the goods for the Buyer for a period not exceeding 18 (eighteen) hours. Upon expiry of this period, if the Buyer has not completed the purchase process, the reservation shall be cancelled and the goods may again be freely purchased by other buyers.
6. PRICES AND PAYMENT FOR GOODS
6.1. Payment for goods may be made by payment card (Visa, Maestro or Mastercard) or via online banking by direct bank transfer. When ordering goods through the Mobile Application, payment may also be made using Google Pay and Apple Pay. It is also possible to choose deferred payment or instalment payment methods offered by the Seller’s Partners (more information about these payment methods can be found in the “Payment” section of the Online Store or on the Seller’s Partners’ website).
6.2. Deferred payment or instalment purchase using payment methods offered by the Seller’s Partners does not apply to the purchase of Soulz gift cards or to partial payment with them.
6.3. If payment via the Seller’s Partner is selected, the further payment process shall be carried out on the Seller’s Partner’s platform. The Seller assumes no responsibility for the operation of payment services provided by the Seller’s Partner, its decisions, or contractual relations between the Buyer and the Seller’s Partner. All issues, obligations or disputes related to payment via the Seller’s Partner shall be resolved directly with the Seller’s Partner.
6.4. The Buyer undertakes to pay for the goods immediately, except where payment methods offered by the Seller’s Partners are selected or the order is paid for upon collection.
6.5. If payment is made by payment card, upon receipt of the Buyer’s order the Buyer’s card will be authorised in order to ensure that there are sufficient funds on the payment card to complete the transaction. Payment cards shall be verified and authorised by the entity issuing the payment card; however, if such entity does not authorise the payment, the Seller shall not be responsible for any delay or failed delivery.
6.6. If payment is made by payment card, by clicking the “Pay” button during order confirmation, the Buyer confirms that the payment card belongs to him/her.
6.7. The Buyer agrees that the Seller will issue the invoice electronically.
7. DELIVERY AND COLLECTION OF GOODS
7.1. When purchasing goods in the Online Store, the Buyer selects the method of delivery and provides the exact delivery address.
7.2. The Buyer undertakes to accept the goods personally. If he/she is unable to accept the goods personally, but the goods have been delivered to the address indicated and based on the other data provided by the Buyer, the Buyer shall have no right to raise claims against the Seller regarding delivery of the goods to an inappropriate recipient.
7.3. The goods offered in this Online Store may be delivered within Lithuania.
7.4. Delivery methods and charges:
7.4.1. collection from stores indicated in the Online Store (the cheapest delivery method in those cities where such stores are indicated) – free of charge;
7.4.2. through parcel self-service terminals – free of charge if the order amount exceeds EUR 89; otherwise at the rates indicated in the “Delivery” section of the Online Store;
7.4.3. by courier – free of charge if the order amount exceeds EUR 89; otherwise at the rates indicated in the “Delivery” section of the Online Store.
7.4.4. The exact amount of the delivery charge shall be indicated to the Buyer in the Online Store before confirming the order. After order confirmation, the delivery charge shall not be changed.
7.4.5. The delivery charge applies per one order.
7.5. Delivery terms are provided in product descriptions. They are preliminary and may be changed.
7.6. The Seller shall be released from liability for breach of delivery deadlines if the goods are not delivered to the Buyer or are delivered late due to the Buyer’s fault or due to circumstances depending on the Buyer.
7.7. After collecting the goods from parcel self-service terminals or receiving them by any other means, the Buyer must inspect the condition of the parcel (whether the outer packaging is not damaged), as well as whether the goods are of proper quality and undamaged. If the Buyer notices any damage or defects to the outer packaging of the parcel or to the goods (the parcel’s outer packaging or the goods are crushed, wet or otherwise externally damaged) and any other discrepancies, the Buyer must immediately inform the Seller thereof.
7.8. The characteristics of all goods sold are indicated in the Online Store in the description next to each product. Images of goods presented in the Online Store are illustrative in nature. The Seller makes every effort to display product colours as accurately as possible; however, the Seller cannot guarantee that the screen of the Buyer’s device will accurately reflect the colours of the goods, therefore the Buyer should take into account that the goods may differ slightly from their images.
7.9. Ordered goods must be collected within the period specified in the FAQ section of the Online Store. If the goods are not collected within this period, the order shall be cancelled.
8. PROCESSING OF PERSONAL DATA
8.1. The Buyer’s Personal Data shall be processed in accordance with the procedure and conditions set out in the Privacy Notice.
8.2. If the Buyer chooses a payment method offered by the Seller’s Partners, the Seller shall transfer the Buyer’s Personal Data (name, surname, telephone number, email address, address, order number, contents of the shopping basket (product name, unit price, quantity), purchase amount) to the Seller’s Partner for the purpose of performance of the sale and purchase agreement. Other Personal Data requested by the Seller’s Partners for identity verification, age identification and creditworthiness assessment purposes shall be provided directly by the Buyer to the Seller’s Partners, who shall process such data in accordance with their own procedures and conditions.
9. FINAL PROVISIONS
9.1. For important reasons (changes in legal acts, changes related to the provision of services, etc.), the Seller has the right to amend, correct or supplement these Terms and other documents related to these Terms. Amendments to the Terms shall enter into force from the day of their publication in the Online Store and/or Mobile Application and shall apply only to orders placed by the Buyer after the amendment of the Terms. The Seller shall inform the Buyer about amendments to the Terms by one or more of the following means – by email, by providing information in the Buyer’s Account, or in the Online Store and/or Mobile Application. If, after publication of amendments to the Terms, the Buyer uses the Online Store in any way, it shall be deemed that he/she agrees to all amendments to the Terms.
9.2. These Terms were updated on 27 March 2026.
9.3. The parties shall be released from liability for non-performance or delay in performance of obligations under these Terms if such non-performance is caused by circumstances that are unusual, beyond the parties’ control, and which could not reasonably have been avoided or overcome. Such circumstances include, but are not limited to, actions or restrictions of state authorities, war, armed conflicts, sanctions, strikes, pandemics, epidemics, natural disasters, or other similar events.
9.4. All copyright and other intellectual property rights in the textual or graphical content of the Online Store belong to the Seller or to the third party providing the content. It is prohibited to use or distribute the content of the Online Store without the Seller’s written consent.
9.5. The Seller assumes no risk whatsoever and is unconditionally released from liability if the Buyer has not thoroughly familiarised himself/herself with these Terms, although such opportunity was provided to him/her.
9.6. Relations arising under these Terms shall be governed by the laws of the Republic of Lithuania. All disputes arising from the implementation of these Terms shall be settled by negotiation. Failing agreement, disputes shall be resolved in accordance with the procedure established by the laws of the Republic of Lithuania.
9.7. Persons using this Online Store agree that the majority of communication with the Seller will take place electronically. The Seller will contact the Buyer by email or provide information by posting it in the Online Store. The Buyer shall send all notices and questions by email or by contacting the telephone number indicated in the “Help” section of the Online Store.
Note: The source text provided for translation did not include the appendix (model withdrawal form) mentioned in Clause 3.1.2. Therefore, this translated document reflects the full content contained in the uploaded file extract.
Previous version of the Purchasing terms is available here: [Purchasing terms].