Return

 

You can return your items within 14 days from delivery.  Return is always FREE of charge!

All the labels and packages can‘t be damaged and removed. You have 14 days from the day you received the parcel to return your purchase.

*You can‘t return swimwear and underwear.

These are the methods of return:

to any "Aprangos galerija" store. It's the easiest way, as you don't have to fill or send any return blanks, you just have to bring the good to the store and show the QR code of your order to any concultant.

• via pick-up terminal.  If you have SOULZ account, just go to the order and click "Return" button to complete the refund form. If you are not a registered user, you will find the return link in the "Your order has been dispatched" letter. You will soon receive an SMS with a PIN code and the selected pick-up terminal, to which the goods have to be delivered. Items must be packed in one box and properly sealed. The parcel sticker will be printed by the pick-up terminal.

• via courier. If you have SOULZ account, just go to the order and click "Return" button to complete the return form. If you are not a registered user, you will find the return link in the "Your order has been dispatched" letter. The same day you will be contacted by the courier to arrange the pick-up time. Items must be packed in one box and neatly sealed. The parcel sticker will be delivered by the courier.

 

Exchanges are not possible at the moment.